Returns Policy

Returns Policy

We will accept returns of unworn clothing items with original tags and clear garment packaging ( some may come with original SKU label ). We do not accept exchanges of any kind.

Return requests must be initiated within 14 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 14 days of submission to qualify for a full refund. 

Important: Please follow the Return Instruction you receive in the packages. Some items may require a Return Authorization number:

To request a Return Authorization number

  • Please email us at customercare@goodnightmacaroon.co and input your order number, the item(s) and reason you wish to return.
  • Please submit a picture for items that are incorrect or damaged upon arrival.
  • We will email you with return instructions along with an email confirmation.

 

For items that do not require a Return Authorization number

  • Please email us at customercare@goodnightmacaroon.co and input your order number, the item(s) and reason you wish to return.
  • Pack and ship your items that are eligible for a refund back to one of the following addresses: 

Return address for U.S. customers:

Goodnight Macaroon

4283 Express Lane

Suite 634-667

Sarasota, FL 34249

PH: (941) 538-6941

 

Return address for all customers:

Goodnight Macaroon

9/B Gee Luen Hing Industrial Building

2 Yip Fat Street

Wong Chuk Hang

Hong Kong

 

All swimwear, bodysuits, intimates, jewelry are final sale and non-refundable.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow 5 - 7 business days from the day we receive the returned package to process.
  • We will email you with return instructions along with an email confirmation

Terms

  • For orders that has enjoyed free shipping, a shipping and handling fee of US$20 will be deducted from your refund if you choose to refund to your original form of payment. 
  • Any orders purchased with store credit/ gift card is not eligible for return or exchange.
  • All shoes and bags returned can only be refunded in the form of store credit as they are made to order.
  • All items that are under the SALE section cannot be returned back to us. They are not eligible for refund or exchange.
  • Shipping fees will not be refunded.
  • Refund or store credit will be issued in 7 days once delivered to us.

TERMS AND CONDITION

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • Refunds or store credit will be issued within 7 days from the date we receive your return at one of our returns addresses.
  • We provide a refund to your original payment method for all eligible items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a returns label or pay for returns shipping.
  • We do not ship to PO boxes with Fedex express service as they need signature upon arrival.
  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items (Clearance Sale items included), (4) jewelry, (5) lingerie, (6) sleepwear, (7) swimwear, (8) homeware
  • All shoes and bags returned can only be refunded in the form of store credit as they are made to order.
  • Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
  • Please contact us immediately if you receive a defective items. 
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Goodnight Macaroon cannot be exchanged or refunded.

  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

  • All shipping charges and governmental taxes are non-refundable.
  • Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
  • We do not offer store credit for the price difference at any time.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

 

Should you have any further questions about our return policy please do not email us at customercare@goodnightmacaroon.co

 

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